Unified Office Speaks on AI, IoT for SMBs at CVx

Unified Office Inc., a managed services provider offering reliable, cloud-based, business communications, IoT, AI and business analytics services, announced it will speak on selling and implementing AI and IoT at CVxEXPO23. The company also will exhibit in booth number 3011 at the show, which takes place, Nov. 14-16 at the Talking Stick Resort & Casino in Scottsdale, Ariz.

“Channel partners today need to provide their customers with relevant products that help them to be competitive in a rapidly changing marketplace. They can help their customers create revenue-generating opportunities and meaningful services that will keep their customers close to them year after year,” said Ray Pasquale, founder & CEO of Unified Office.

“Unified Office was built to provide superior, highly differentiated, communications services for channel partners to offer to their customers,” he continued. “Our product suite enables the channel to escape the legacy, commodity systems that were important years ago and instead offer their customers a future proofed, competitive, flexible platform to help them thrive into the future.”

United Office Principal Software Engineer Michael Cohen added, “Unified Office designs AI and IoT automations into all of our innovative applications and products. We are constantly developing solutions that are meaningful to our partners and their customers and that help take them forward into the future.

He continued, “Thousands of restaurants, hotels, wellness centers, and healthcare practices across the U.S. use our state-of-the-art, industry-leading IoT and AI product solutions. We are relentless innovators at Unified Office. Every day we invent and create products that help lead our customers into the future. “

Total Connect Now Operational Performance Suite (TCNOPS) is Unified Office’s trademarked IoT service that helps restaurants and companies in other industries to automate and optimize their infrastructure, food safety, operational efficiencies, and compliance controls intelligently. TCNOPS real-time tracking and alerts enable them to manage refrigeration, prep table, oven exhaust, thermostats, air conditioners, safe doors, security and video systems and other mission-critical functions.

Using long-lasting, industrial-strength sensors, TCNOPS helps customers identify problems before they happen, preventing losses and interruptions, helping to ensure regulatory compliance, and supporting your brand. 

Unified Office’s trademarked Sentiment Analysis Suite (TCNIQ) detects the sentiment of callers to any business using defined criteria. TCNIQ can scan thousands of recorded conversations and messages and screens them for example, for happiness, sadness, anger, and a list of pre-determined keywords.

TCNIQ produces a report highlighting a subset of calls where either the customer needs extra attention or the employee needs extra coaching on their telephone sales and customer service skills. This enables customers to provide the best quality of customer service, optimize their revenue stream and saves them from having to manually go through each recorded call in order to determine sentiment and/or to detect various predefined keywords.

Unified Office will speak during two CVx educational sessions:

  • IoT Touches Everything: Driving Deeper into Tech Stack Dollars –
  • IoT is about much more than cents-per-device and basic connectivity. Typical IoT deployments can require storage, backhaul, security, secondary lines, analytics, and monitoring, among other elements. Our panel of IoT experts will discuss how IoT drives partners deeper into the customer tech stacks and where deals are getting done. – 1 to 1:45 p.m., Tuesday, Nov. 14,
  • Your Customers Need Your AI Advice: Early Steps to Selling AI – Chances are your customers and prospects are considering where investment in AI-enabled technologies can reap the most return. And in most cases, they still have lots to figure out. As with previous “emerging” technologies, the AI infusion provides channel partners an opportunity to reinforce their role as trusted advisor and/or provider. Our expert AI panel will provide channel partners with strategies and solutions that help prospects discover where AI can address their issues, provide impactful outcomes, and deliver healthy ROIs. – 9 to 9:45 a.m., Wednesday, Nov. 15.

Unified Office’s suite of services is based on the company’s Total Connect Now offering, an easy-to-use, managed business communications service that integrates voice and video communications, messaging, service-level monitoring, business continuity, and AI-based business analytics tools into a seamless, high quality, reliable communications service that can be configured to meet the unique needs of any business.

Unified Office’s advanced analytics combined with our customer portal enables our partners’ and business customers to keep track of what matters to them most.

For more information, visit www.unifiedoffice.com.